Politique d'expédition

Shipping policy

Pre-sale order are processed within 1 to 2 months. You will receive another notification when your order has shipped. 

All orders are processed within 2 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

Price

UPS Standard France

1 to 2 business days

calculated at check-out

UPS Standard Europe

1 to 2 business days

calculated at check-out

UPS Standard Worlwide

2 to 4 business days

calculated at check-out

 

International Shipping

We offer international shipping. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. mackenzie-Skateboarding.com is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at contact@mackenzie-skateboarding.com.